Privacy Statement

We take protecting your privacy extremely seriously. It’s really important that you trust us with your personal information, so this statement is written to help you understand what information we hold about you and how we collect, store and process that information, in order to provide our services to you.

Please read this statement carefully and if you have any questions about it, or what we do with your personal information, please complete the form in the “Accessing your personal information” section below and we will be in touch.

What personal information do we collect?

The personal information we collect from you will depend on what services you have requested we carry out for you. Generally speaking these details would be your name, your telephone number, your email address and website address.

What do we use your personal information for?

We process the information you provide us in the following ways for the purpose of the services we have been engaged to deliver to you;

• To provide you with estimates, quotes or invoices
• To provide you with updates on topics and related services that complement the services you have engaged us to deliver
• Where you have consented, to provide you with news updates.

How do we protect your personal information?

It is our aim to protect your personal information in the following ways;

• By keeping your personal information up to date by regular contact with you
• Storing information in secure locations
• Destroying information which is no longer relevant, unless we have a legitimate reason or statutory obligation to retain it
• Keeping to a minimum the number of employees or third parties who have access to your information

How long do we keep your personal information?

Wherever possible we will only keep your personal information for as long as necessary, however there are some circumstances when we will need to keep your information for longer. These include;

Where we have a legitimate reason or statutory obligation to retain the information depending on the services we are providing
To ensure our business is run in an efficient and compliant manner

Who else has access to your personal information?

In order to provide you with the services you have requested from us, there are several third parties who may also need to process your personal information. These include;

• MailChimp
  Our email marketing software provider who’s services we use to create and send email newsletters. Their privacy policy can be found here; https://mailchimp.com/legal/privacy/
• Siteground
  The hosting provider we use to host this website, which only collects your IP address.
  https://www.siteground.com/viewtos/privacy_policy

As the requirements of our business change, we may need to change the third parties who process your information to meet those requirements.

In some cases third parties may be based outside of the European Economic Area (EEA); however, we will always ensure these third parties operate as if they were based inside the EEA in terms of data protection as part of our business due diligence.

Accessing your personal information

Under the new GDPR regulations you have the right to request to access the personal information we hold on you.

You also have the following rights regarding your personal information;

• To make a request to see the personal information we hold about you
• To change / update the personal information we hold about you
• To ask us to delete / erase the personal information we hold about you, unless there is a statutory, regulatory or otherwise legitimate reason for us not to comply (we will always provide you with more information if this is the case).

Queries or concerns

If you are concerned about how we have treated your information, please fill in the form above and we will assist you to make things right. Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office, who can be contacted via their website https://ico.org.uk

This policy may be updated from time to time

Hike Japan reserves the right to change this Policy at any time, and any amended policy is effective upon it being posted to this Website. Hike Japan will make every effort to communicate any major changes to you via email. Your continued use of our services will be deemed acceptance of any amended policy.

Cookie Policy

How this website uses cookies

A cookie is a small file which is placed on your computer’s hard drive. The file is added and the cookie helps tailor your experience of this website to your needs. For example, remembering your login information to save you time entering it again and showing you products you might like based on previous purchases. Essentially, cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website however.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Please see our PRIVACY POLICY FOR MORE INFORMATION

Cookies used on this site

How to manage cookies

Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalize and improve your experience of our website.

However, if you wish to restrict, block or delete cookies provided by our site – or any other website – you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences, or use the following on your particular browser.

Mozilla Firefox

Click the orange Firefox button at the top of the window (Tools menu in Windows XP) and then click Options
Select the Privacy panel
From the history drop down select “Use custom settings for history”
Un-check “Accept cookies from sites”
Click OK

Google Chrome

Click on the wrench icon, within Chrome
Select “Settings”
Select “Under the Hood”
Click “Content Settings” in the “Privacy” section
Under the “Cookies” section select “Block sites from setting any data”

Internet Explorer

Click the gear-wheel icon in the top right corner of the browser
Click Internet Options
Navigate to the Privacy Tab
Set the slider to “High” or above
Click OK to confirm

Apple Safari

Click the gear-wheel icon in the top right corner of the browser
Click the “Privacy” icon
Choose “Block cookies” as “Always”
Close window

Please bear in mind that if you do this, certain personalised features of this website and others cannot be provided to you.

Third party cookies used on this site

To help improve your experience of our site we use other services to improve usability, for example Google Maps for store or business locators. We also use social sites such as Facebook to allow businesses to communicate with their clients along with analytics to help improve user experience. We don’t control these sites and we suggest you read their cookie policy to see which ones they use and how to manage them.

Further information
If you wish to learn more about cookies in general and how to manage them, visit www.aboutcookies.org